FAQ

Shipping & Returns

- When will I receive my order?
In-stock products typically ship within 48 hours after you submit your order. Delivery time will depend on product availability and selected shipping method.

- How much is shipping and handling for my order?
Shipping and handling charges are determined by your order total, the total weight of your items, the shipping destination, and the selected level of service. If you notice that the total shipping cost is high with your current cart, consider splitting your order into two separate shipments. This can reduce the weight of each shipment and help you save on shipping charges.
The purchaser is responsible for the payment of Customs when the order is shipped. Orders returned or refused at International delivery addresses will not be refunded. Deliveries shipped to Debevoise & Plimpton office addresses will not be paid for by Debevoise & Plimpton, shipping to a personal address is recommended.

- Can products be shipped to PO Boxes/APO/FPO addresses?
We do not currently ship to P.O. Boxes. All products can be shipped to APO and FPO addresses and will typically be sent via USPS. When shipping to an APO/FPO, please remember to indicate the following: US for recipients within the United States; AE for recipients in Canada, Europe, Africa or the Middle East; and, AP for recipients in Asia or the Pacific. For all addresses select the United States from the country pull down menu.

- Will I be charged sales tax?
You will be charged sales tax only on shipping and handling. Since the products are owned by Debevoise, sales tax for the products themselves have already been paid. Taxes for shipping and handling will be collected in the following states: AL, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KY, MA, MD, MI, NV, NJ, NY, NC, OH, PA, SC, TN, UT, VA, WA, WI, and WV.

- What is the policy and process for returns?
Products that have not been used and are in new condition may be returned within 30 days.

- What is the policy for backorders?
The store is occasionally out-of-stock on popular items. However, these items should not display and will not be available for purchase until inventory has been replenished. It may take between 1-4 weeks for a product that is out-of-stock to be back in-stock. If you have an immediate need, contact our custom order team.

Privacy Policy

- Is my personal information collected?
We automatically track your Internet domain address, other identifiers, location, and your use of this website, and analyze this data for trends and statistics. We also maintain a record of your online purchases. At times (e.g., when you purchase a product, register an account, and password) we may ask you to provide certain information about yourself, including your name, address, shipping address, telephone number, and e-mail address. Whether or not you provide such information is completely your own choice. But, if you choose not to provide such information, you may be unable to use this website or make online purchases.

- How will my personal information be used?
We use the information that you provide and that we collect automatically for internal business purposes, such as confirming and tracking your order, fraud prevention activities, analyzing trends and statistics, informing you of new products, marketing special offers, requesting reviews, and providing you with other information from and about us. We may contract with companies or persons to provide certain services such as payment processing, order processing, tax calculation, fulfillment, shipping, data management, marketing, advertising, and other services. We provide such companies or persons with the information needed for them to perform these services, which may include your personal information. Such information may be transmitted outside the United States, European Union, and other countries and regions. In certain instances, we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to us, our customers, our suppliers, or our service providers. We may also disclose your personally identifiable information when we believe the laws require it or when requested by governmental authorities.
Please note that we operate this website on behalf of Debevoise & Plimpton which is identified on the website by its logo, branding, or other indications. We will disclose the information that you provide and that we collect automatically to Debevoise & Plimpton, and we have no control over how Debevoise & Plimpton may use that information. However, you may have a separate relationship with Debevoise & Plimpton, such as an employment agreement or policy, which may require that you comply with Debevoise & Plimpton’s requirements regarding your use of this website.

- How do I change or update my personal information?
If you would like to update or correct your e-mail address, street address, or other personal information with us, please do so by accessing your account information on our homepage. In addition, when you purchase from us through our website, we may need to contact you via telephone, facsimile, e-mail or mail to review questions or issues specific to your order, or to notify you of product availability, special offers, review requests, and other communications, even if you have opted to not receive communications from us. We may use “auto-responders” and other technologies to automatically contact you.

- What is your policy on minors purchasing from the website?
Our website is a general audience website for Debevoise & Plimpton approved users only. We do not knowingly accept personal information from any child under 18 years of age. If we are notified that a child has registered an account and password with us, we will remove the information associated with that account and password. We urge parents and guardians to participate in their children's online activities and supervise children's access to the web. If you are under 18 years of age, you are not given permission to use this website or make any purchases from us.

- How are cookies used on the website?
Our website uses technologies such as cookies to automatically identify our visitors and track their use of our website and the Internet generally. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies and other technologies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, track visits to this website, process your order, record your purchases, display advertisements, or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. You can also generally remove cookies from your computer. There are resources on the Internet that can provide you with additional information about cookies and how to block or remove them from your computer.

- How secure is the website?
We use security tools to protect the security of your personal information that you share with us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot assure or warrant the security of any information you transmit to or from our website and you do so at your own risk. Once we receive your transmission, we will use reasonable efforts to protect its security on our systems. We urge you to keep your account and password in a safe place and not to divulge it to anyone. Remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Our website may contain links to websites operated and maintained by third parties over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Returns Questions

- What is your returns policy?
Please note that returns and exchanges are not permitted for custom decorated (DTO) merchandise. Unwashed, unworn, or defective merchandise may be returned within 30 days from the date of purchase with an original receipt. To return, please include the original packing slip and circle the item(s) that you are returning and whether you would like to be credited or have an exchange. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person's name that placed the order and your address. Return the package to: 

ATTN: DEBEVOISE STORE RETURNS DEPARTMENT 
Robertson Marketing Group 
359 Kessler Mill Rd 
Salem, VA 24153

Ordering

- May I place an order via telephone or e-mail?
We ask and encourage you to place your order online, however, customer service is available Monday – Friday from 8:00 AM to 8:00 PM EST at debevoisestore@robertsonmarketing.com or 833-894-9506.

- How can I track my order?
If you have placed an order, you may check the status on “My Account” page once you are logged into the site.

- May I make changes to my order?
You may contact customer service at debevoisestore@robertsonmarketing.com or call at 833-894-9506 to determine if your order can be changed prior to order processing and shipment.

- May I cancel my order?
Order processing begins after you click on the submit button, therefore, it may not be possible to cancel your order. Please contact customer service at debevoisestore@robertsonmarketing.com or call 833-894-9506.

- May I purchase a Gift Card or Certificate?
No. At this time gift certificates are not available for purchase.

Payment Methods

- What payment methods are accepted on the store?
The debevoisestore.com allows designated Debevoise & Plimpton employees to purchase using approved Debevoise billing codes.

International Orders
If you would like to ship internationally, please note that duties and taxes will be estimated for the order as part of the shipping and handling fee instead of under taxes.

- Is the debevoisestore.com merchandise available in any other currency besides U.S. dollars?
All prices displayed on the Debevoise Store are in U.S. dollars only.

- Can I ship all merchandise in the Debevoise Store Internationally?
Due to customs restrictions, we are unable to ship all logo merchandise to some geographic locations.

Debevoise & Plimpton Merchandise

- How can I purchase an item not offered in the Debevoise Store (e.g., different color, etc.) or place a special order?
There is a custom order inquiry form on the site. You may find the link in the footer or on various banner ads rotating throughout the site. You may also send an email to debevoisestore@robertsonmarketing.com or call 833-894-9506 between the hours of 8:00 AM and 8:00 PM EST to speak with a customer service representative.

Protecting Your Data

- How do you protect data?
Debevoise & Plimpton cares about the proper use and protection of your personal information. For more details, please read the store’s Privacy Policy.

Shipping Information

- How soon will my order be shipped?
Our goal is 100% accuracy on quantity and timelines for all shipments. RMG processes orders Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours. Rush orders are shipped same day provided they are transmitted before 3:00 PM EST.
All orders should arrive with a packing slip. Please confirm that all information on the packing slip is consistent with the materials in the box. Also, make note of any damage to the box should you find a discrepancy. If you have questions, there is a customer service number listed on the packing slip.

- Proposition 65 Notice
Products being shipped to California will contain a notification sticker identifying that an item or items in the package have been identified by the state of California to cause cancer, birth defects, or other reproductive harm.

- About Robertson Marketing
The merchandise and services provided on this site are produced and managed by Robertson Marketing, Debevoise & Plimpton’s branded merchandise partner. The Robertson Marketing team sources, decorates, and fulfills quality merchandise from its headquarters and main warehouse in Salem, Virginia, USA. We have our own in-house teams to build and manage the websites, offer creative agency services, and provide excellent customer service for all our corporate programs. Robertson can provide special order merchandise to meet the needs of your event or initiative. To inquire, or to provide feedback on this site, please contact us at debevoisestore@robertsonmarketing.com.